Terms of Service.

Agreement to Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("you", "your", "Customer") and Hangar.Media Ltd, a company registered in England and Wales ("Hangar.Media", "we", "us", "our").

By accessing or using the Hangar.Media platform, creating an account, or purchasing a subscription, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation. References to "you" then include the organisation you represent.

Service Description

Hangar.Media provides a cloud-based digital signage management platform (the "Service") that allows you to:

• Upload, organise, and schedule content for display on screens
• Manage playlists, layouts, and screen configurations remotely
• Monitor screen status and view analytics
• Access the Service via a web-based dashboard, REST API, and the Hangar.Media mobile application for Android and Google platforms

The Service is software-only. Hangar.Media does not provide, sell, or support hardware. You access and manage your account, screens, content, and settings through the web dashboard, the mobile app, or the API.

In these Terms:

• "Content" means any images, videos, text, documents, or other media you upload or create within the Service.
• "Screen" (also "Player" or "Device") means any hardware device running the Hangar.Media player application, including but not limited to Amazon Fire TV, Android devices, Samsung Tizen displays, LG webOS displays, Raspberry Pi, and web browsers.
• "Account" means your registered Hangar.Media account and all associated data, content, and configurations.

Account Terms

To use the Service, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information during registration
• Keep your account information up to date
• Maintain the security and confidentiality of your password
• Accept responsibility for all activity that occurs under your account
• Notify us immediately if you become aware of any unauthorised use of your account

Each account is for a single legal entity. You must not share login credentials between different people or organisations. You may invite team members to your account with appropriate role-based permissions.

We reserve the right to refuse registration or to suspend accounts that we reasonably believe contain inaccurate information or violate these Terms.

Pricing and Payment

Subscription fees

The Service is billed at £5 per screen per month. All features are included at this price — there are no feature tiers, add-ons, or hidden costs. There are no contracts, no commitments, and no cancellation fees. Billing is calculated based on the number of active screens connected to your account.

Payment and auto-renewal

All payments are processed securely through Stripe. All prices are in British Pounds Sterling (GBP).

Subscriptions are not automatically recurring by default. At the end of each billing period, your subscription will expire unless you have explicitly enabled auto-renewal in your account settings. You are in full control of whether your subscription continues — we will never charge you without your clear opt-in.

If auto-renewal is enabled, you authorise us to charge your stored payment method at the start of each new billing cycle. You can disable auto-renewal at any time from your dashboard, and your access will continue until the end of the current paid period.

VAT

Prices are exclusive of VAT. VAT will be added at the applicable rate for all UK customers, whether individual or business. For customers outside the UK, VAT or equivalent local taxes may apply depending on your jurisdiction and the applicable rules at the time of purchase.

Failed payments

If a payment fails, we will attempt to charge your payment method again over the following days. If payment remains unsuccessful, we may suspend your account until the outstanding balance is settled. Your content will be preserved during suspension.

Price changes

We will give you at least 30 days' notice by email before any change to subscription pricing takes effect. You may cancel your subscription before the new pricing applies.

Mid-cycle changes and refunds

If you add screens during a billing cycle, charges for the additional screens will be prorated for the remainder of that cycle. If you remove screens during a billing cycle, a pro-rata refund for the unused portion of the current period will be issued to your original payment method.

If you cancel your account entirely, your access continues until the end of the current paid period. No refund is issued for the remaining days of that final period, as you retain full use of the Service until it expires.

Screen licensing

Each screen connected to your account requires an active licence. The player application on each device is issued a licence period that corresponds to your current billing cycle. If a screen's licence expires — whether due to removal, cancellation, or failed payment — the player will stop displaying your content and show an expiry notice. This applies regardless of whether the device is online or offline at the time of expiry. Screens will resume normal operation automatically once a valid licence is restored.

Your Content

You retain full ownership of all Content you upload or create using the Service. We do not claim any intellectual property rights over your Content.

By uploading Content, you grant Hangar.Media a limited, non-exclusive licence to store, process, transmit, cache, and display your Content solely for the purpose of operating and delivering the Service to you. This licence ends when your Content is deleted or your account is terminated.

You are responsible for ensuring that you hold the necessary rights, licences, or permissions for all Content you upload, including but not limited to:

• Copyright and intellectual property clearances
• Image and likeness rights for any individuals featured
• Music and audio licensing
• Font licensing for commercial display use
• Compliance with brand guidelines where applicable

We do not review, vet, or approve Content before it is displayed.

Acceptable Use

You must not use the Service to upload, distribute, or display Content that:

• Is unlawful, fraudulent, or promotes illegal activity
• Infringes the intellectual property rights of any third party
• Contains malware, viruses, or any harmful code
• Is discriminatory, threatening, harassing, or promotes hatred based on protected characteristics
• Violates applicable advertising standards or regulations (including the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing)
• Contains sexually explicit material in contexts where it may be viewed by the general public
• Impersonates any person or misrepresents your affiliation with any entity

We reserve the right to remove Content or suspend your account if we reasonably determine that your use violates these Terms. We will notify you before or as soon as reasonably practical after taking action, except where doing so could compromise safety or a legal investigation.

We have no obligation to proactively monitor your Content but may do so if we receive a complaint or have reasonable grounds for concern.

Digital Signage Specific Terms

Screen uptime

The Hangar.Media platform manages content delivery to your screens, but we do not control the hardware on which the player application runs. Screen availability depends on your hardware, power supply, network connectivity, and local environment. We do not guarantee that any individual screen will remain operational at all times.

Offline playback

The Hangar.Media player application caches content locally on each device to enable continued playback when the device is unable to connect to the internet. Content displayed during offline periods may not reflect the most recent schedule changes. Once connectivity is restored, the player will synchronise automatically.

Content delivery

We deliver content updates to your screens on a best-effort basis. Factors outside our control — including network conditions, device performance, and local firewall configurations — may affect delivery speed and reliability.

Screen placement

You are responsible for ensuring that the placement and use of your screens complies with all applicable laws and regulations, including but not limited to planning permissions, health and safety regulations, and any sector-specific rules (for example, road safety regulations near highways, or food safety display requirements in hospitality).

Screen burn-in

Displaying static content on certain screen types (particularly OLED and plasma displays) for extended periods may cause image retention or burn-in. This is a characteristic of the hardware, not the Service. We accept no liability for screen damage caused by your content choices or display patterns.

Emergency alerts

Where applicable, you are responsible for ensuring your digital signage deployment complies with any emergency alert requirements in your jurisdiction. The Service provides tools to assist with emergency content distribution, but compliance with local regulations remains your responsibility.

To be clear: your screens, hardware, network, power, physical environment, placement, and regulatory compliance are entirely your responsibility. Hangar.Media provides the software platform only and has no ability to influence, control, or guarantee the operation of equipment or infrastructure that belongs to you.

Service Level

Uptime target

We target 99.9% uptime for the Hangar.Media platform (measured monthly, excluding scheduled maintenance). This covers the availability of the web dashboard, API, and content delivery infrastructure.

Exclusions

The uptime target does not cover:

• Scheduled maintenance (for which we will give reasonable advance notice)
• Force majeure events (see Limitation of Liability below)
• Outages caused by your network, hardware, or configuration
• Third-party service disruptions outside our reasonable control

Service credits

If the platform falls below the 99.9% uptime target in any calendar month, you may request a service credit. Credits will be calculated as a pro-rata percentage of that month's subscription fees corresponding to the additional downtime beyond the 0.1% threshold. Credits will be applied to your next invoice and cannot be redeemed for cash. You must request a credit within 30 days of the month in which the downtime occurred.

Maintenance

We will provide at least 48 hours' notice for planned maintenance. Where possible, maintenance will be scheduled outside peak business hours (UK time). Emergency maintenance to address security vulnerabilities or critical issues may be performed without advance notice.

Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Data processing roles

For personal data contained within your Content (for example, if you display employee names or customer information on your screens), you are the data controller and Hangar.Media acts as a data processor. You are responsible for ensuring that you have a lawful basis for any personal data included in your Content.

For account and billing data, Hangar.Media is the data controller.

Where an operator enables optional audience measurement features on a signage player, the operator acts as data controller and Hangar.Media acts as data processor for the purposes of UK GDPR. The operator is responsible for establishing a lawful basis, displaying any notices required at the point of capture, and completing any Data Protection Impact Assessment (DPIA) required by applicable law. The categories of data processed, and the technical measures applied, are described in our Privacy Policy.

Data Processing Agreement

Our standard Data Processing Agreement (DPA) is published at /legal/dpa. It sets out the terms under which Hangar.Media processes personal data on your behalf as your processor, in accordance with Article 28 of the UK GDPR. The published DPA applies automatically to all customers and forms part of these Terms. If you require a countersigned copy for your records, please contact us via the contact form.

Data export

You may export your Content and account data at any time through the Service dashboard or API.

Data deletion on termination

Upon account termination, your data will be retained for 30 days to allow you to export it or reactivate your account. After this period, all Content and personal data associated with your account will be permanently deleted from our active systems. Backups containing your data will be purged within the backup retention cycle (up to 30 days). Billing records will be retained as required by law (see our Privacy Policy for details).

Intellectual Property

Our intellectual property

The Hangar.Media platform — including its software, design, branding, documentation, and all related materials — is owned by Hangar.Media Ltd and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our intellectual property beyond the limited right to use the Service as a subscriber.

Your intellectual property

As stated in Your Content above, you retain full ownership of all Content you upload or create within the Service.

Templates and assets

Any templates, sample content, or design assets provided within the Service are licensed to you on a non-exclusive, non-transferable basis for use within the Service only. You may not extract, redistribute, or use these assets outside the Hangar.Media platform.

Restrictions

You must not:

• Reverse engineer, decompile, or disassemble any part of the Service
• Copy, modify, or create derivative works from the Service
• Remove or alter any proprietary notices or labels on the Service
• Use the Service to build a competing product or service

API Terms

The Hangar.Media REST API is available to all subscribers. By using the API, you agree to the following additional terms:

Rate limits

API access is subject to rate limits, which are documented in the API documentation. We may adjust rate limits to ensure fair use and platform stability. Exceeding rate limits may result in temporary throttling or suspension of API access.

API keys

You are responsible for keeping your API keys secure and must not share them publicly. If you believe an API key has been compromised, you should revoke it immediately and generate a new one.

Webhooks

Webhook delivery is provided on a best-effort basis. We do not guarantee delivery of every webhook event. Your integration should be designed to handle missed events gracefully (for example, by periodically polling for updates).

Breaking changes

We will give at least 90 days' notice before introducing breaking changes to the API. Non-breaking additions (such as new endpoints or optional fields) may be introduced without notice.

Termination

Cancellation by you

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing cycle, and you will retain full access to the Service until that date.

Termination by us

We may terminate or suspend your account in the following circumstances:

• For breach: If you breach these Terms, we will notify you and give you 14 days to remedy the breach. If the breach is not remedied within this period, we may terminate your account.
• Immediate termination: We may terminate your account immediately and without notice if your use involves illegal activity, poses a security risk to the platform or other users, or if we are required to do so by law.

Data export window

Following termination (whether by you or by us), you have 30 days to export your Content and data. After this period, your data will be permanently deleted in accordance with the Data and Privacy section above.

Screen behaviour on termination

When your account is terminated or your subscription expires, all screen licences are revoked. The player application on each device will stop displaying your content and show an expiry notice, regardless of whether the device is online or offline. No new content will be delivered. This is handled automatically by the licensing mechanism described in the Pricing and Payment section above.

Limitation of Liability

Service provided "as is"

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available". We make no warranties or representations, express or implied, regarding the Service's fitness for a particular purpose, accuracy, reliability, or uninterrupted availability.

Specific exclusions

Without limiting the above, we accept no liability for:

• The timing or reliability of content delivery to individual screens (which depends on factors outside our control)
• The legality, accuracy, or appropriateness of Content you upload or display
• Failures, damage, or degradation of your hardware, including screen burn-in
• Loss of data caused by your actions or by circumstances beyond our reasonable control
• Any third-party claims arising from your Content or use of the Service

Liability cap

Our total aggregate liability to you for any claims arising from or related to the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim.

Indirect damages

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of whether we were advised of the possibility of such damages.

Force majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by events beyond the affected party's reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government action, power failures, internet outages, and failures of third-party services.

Consumer protection

Nothing in these Terms excludes or limits our liability in ways that are not permitted by applicable law. In particular, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other mandatory consumer protection legislation that applies to you.

General

Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also have the right to bring proceedings in the courts of your country of residence.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Hangar.Media with respect to your use of the Service, and supersede all prior agreements and understandings.

No waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Hangar.Media.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you at least 30 days in advance by email to the address associated with your account. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the changes, you may cancel your subscription before they take effect.