Branches still matter. Show it.
Live mortgage and savings rates, queue-management displays, FCA-compliant messaging and branch wayfinding with multi-language support.
Every retail bank says branches still matter. Signage is how you actually demonstrate it.
A retail bank branch in 2026 fights a harder job than ever — justifying its footprint against app-only competitors. The physical branch has three jobs: move customers through queues efficiently, signal the brand's rates are competitive, and meet Consumer Duty and FCA conduct-rules display requirements. Printed rate boards go stale the moment the Bank of England moves; paper queue tickets and shouted names feel antique. Hangar.Media connects to your core banking rate feed, your queue-management system (Qmatic, Q-Flow, Tensator) and compliance-messaging schedule so every branch reads clean.
Built for how banks & building societies actually run.
The capabilities that matter in this sector — concrete, specific, and backed by the integrations your team already uses.
The rate on the board matches the one the desk offers.
Reception-wall and counter-area screens display live mortgage, savings, ISA and fixed-rate data drawn from your core banking system or treasury-pricing feed. When head-office trading drops the 5-year fixed by 15bps at 9am, every branch's rate board reflects it by 9:02am. Customers see the same rate on the screen as the advisor quotes. Price-integrity audit log captures every change for Trading Standards and FCA inspection.
Branch rate boards never disagree with the advisor. Never out of date.
- Core-banking system and treasury-pricing-feed integration
- Per-region, per-branch rate variants with central-dashboard oversight
- Full audit log of rate changes with timestamp and source
- FCA-compliant representative-APR formatting per-jurisdiction
Ticket called. Counter assigned. Wait-time visible.
Queue-management integration with Qmatic, Q-Flow, Tensator, NEMO-Q surfaces live ticket-call, counter-assignment and estimated-wait across every waiting area. Customers see their position; perceived-wait drops measurably. Retail bank branches report 38-42% reduction in perceived-wait vs queue-number-only branches. Multi-language ticket announcement covers the twelve most-spoken languages in UK and US banking branches.
Perceived-wait drops 40%. Customer-satisfaction climbs. Branch-manager phones fewer complaints up.
- Qmatic, Q-Flow, Tensator, NEMO-Q integration with sub-second ticket-call
- Counter-assignment routing for generic + specialist (mortgage, business, foreign-exchange)
- Multi-language ticket announcement (audio + visual)
- Branch-manager dashboards for queue-metric oversight
Consumer Duty messaging. Scheduled, logged, audit-ready.
FCA Consumer Duty (since July 2023) requires demonstrable fair-treatment messaging. Scam-awareness campaigns, vulnerable-customer support information, fraud-prevention reminders and conduct-rules notices run on a scheduler tied to compliance requirements. Every message shown is logged with timestamp, screen-ID and display duration — export-ready for FCA, FOS or internal-audit review. Compliance teams pre-approve the content set; branch managers cannot override without approval.
FCA reviewer asks what consumer-duty content ran on 15 October. Export takes 30 seconds.
- FCA Consumer Duty, scam-awareness, vulnerable-customer scheduled messaging
- Per-screen minute-by-minute display log with PDF / CSV export
- Conduct-rules and representative-example formatting per jurisdiction
- Compliance-team approval workflow before content goes live
Business banking. Mortgage specialist. Foreign exchange. Signposted.
Branch-entrance and floor-plate screens route customers to the right desk based on their query or queue ticket — retail banking on the ground floor, mortgage specialists on the first, business banking by appointment. Multi-language signage covers the main customer-community languages. Accessibility routing (hearing-loop counters, step-free desks) is first-class.
Customers find the mortgage specialist without going through the branch manager.
- Desk-routing from queue-ticket and customer-service-type
- Accessibility-routing (hearing-loop, step-free, BSL-interpreter-available)
- Multi-language signage for main community languages
- Dynamic specialist-availability (when mortgage team is on call)
200 branches. Same rates. Same compliance. One dashboard.
National retail-banking estates roll out rate changes, compliance updates and seasonal campaigns across every branch simultaneously with per-region variant support (Scotland-specific product rates, Northern Ireland HP pricing). Role-based permissions scope editing per role (HO, regional, branch manager, compliance). Per-branch performance dashboards surface queue, wait-time and NPS for branch-manager oversight.
Bank of England moves base rate. 200 branches reflect the new mortgage pricing in 2 minutes.
- Estate-wide rate and campaign rollout with per-branch dry-run
- Role-based permissions (HO, regional, branch manager, compliance)
- Regional-variant rate and product support
- Per-branch queue, wait-time and NPS performance dashboards
Every screen in the building.
From customer-facing walls to operational dashboards — the scenarios that make the platform worth running day-to-day.
Rate boards and compliance messaging
Reception-area screens with live mortgage, savings, ISA and FX rates plus scheduled FCA Consumer Duty and scam-awareness messaging.
Ticket-call and wait-time displays
Waiting-area screens with live Qmatic / Q-Flow / Tensator ticket-call, estimated wait-time, counter-assignment and multi-language announcement.
Mortgage, business and FX desk signage
Desk-approach screens for mortgage specialists, business banking and foreign-exchange with availability status and wait-time.
ATM-adjacent and self-service prompts
ATM-lobby screens with self-service guidance, fraud-warning overlays, and out-of-hours branch information.
Campaign promotion and opening hours
Sunlight-readable window screens with product campaigns (mortgage promotions, ISA season, business banking), opening hours and queue-status.
Compliance training and team boards
Staff-room screens with compliance-training schedules, CPD reminders, team bulletins and branch-performance dashboards.
The integrations that actually matter here.
Every integration is included in every plan. These are the ones banks & building societies operators reach for first.
Market Index
Live FTSE, S&P, DJIA and regional index data for trading-adjacent branches.
Learn More →Currency Exchange
Live FX rates for bureau-de-change and international banking branches.
Learn More →Stock Ticker
Scrolling-ticker stock data for wealth-management reception areas.
Learn More →Meeting Room Booking
Specialist-desk and mortgage-consultation scheduling.
Learn More →Multi-Language News
Language-routed content for diverse community banking branches.
Learn More →Common questions. Straight answers.
Which queue-management systems do you integrate with?
Qmatic, Q-Flow, Tensator, NEMO-Q, Wavetec, Envision and 5+ others. Ticket-call is sub-second latency. Multi-language announcement (visual + audio) covers the 12 most-spoken languages in UK and US banking branches. For custom in-house or legacy queue-systems, our integration team will scope a connector at no surcharge.
How do live rate boards integrate with core banking?
Two options: (A) Direct integration with your core banking system (Temenos Transact, FIS Profile, Jack Henry, Finastra Fusion Phoenix, custom internal) for branch-published rates with per-region variants. (B) Treasury-pricing feed integration for market-sensitive fixed-rate and FX display. Most retail banks use A for retail-published rates and B for FX and market-context scrolling tickers.
How does FCA Consumer Duty compliance work?
Compliance content (scam-awareness, vulnerable-customer support, Consumer Duty fair-treatment messaging, representative-example formatting) runs on a per-branch per-jurisdiction schedule. Every message shown is logged with timestamp, screen-ID and display duration. Compliance team pre-approves the content set; branch managers cannot override without approval. Full audit trail exports to CSV or PDF for FCA, FOS or internal-audit review.
Pricing for a retail banking estate?
£5 per screen per month. A 50-branch retail bank with 6 screens per site pays £1,500 per month. A 500-branch national estate with 4 screens per branch pays £10,000 per month. Every queue-system integration, core-banking sync, compliance-audit log and multi-language feature included. Same price whether you run one branch or a national estate.
Adjacent sectors.
Operators in banks & building societies frequently borrow patterns and playbooks from these neighbouring verticals.
Credit Unions
Member-first signage, loan rates and community-education content.
InsuranceInsurance
Client-meeting rooms, claims process and compliance signage.
Law FirmsLaw Firms
Matter-branded boardrooms, lobby welcome and partner updates.
AccountancyAccountancy
Tax-deadline countdowns and client-meeting-room branding.
One price. The whole platform.
That's how we think signage should work. Content editor, screen management, and 200+ app integrations — all included from day one.