Claims, clearly tracked.
Client-meeting-room signage, claims-process visibility, FCA-conduct messaging and multilingual customer information across every office.
Insurance sells after-the-fact certainty. The office should look certain.
An insurance broker or intermediary office deals with three client-flows: quotes (new-business), renewals (existing customer), and claims (worst-day-of-the-year for the policyholder). Each needs different signage. Hangar.Media handles all three: reception queue-management for walk-in quotes, meeting-room branding for renewal discussions, and claims-process visibility screens that surface alias-only claim-status updates. FCA-conduct compliance messaging runs on a scheduled log for regulator review.
Built for how insurance actually run.
The capabilities that matter in this sector — concrete, specific, and backed by the integrations your team already uses.
Claim filed. Status visible. Without a phone call.
Claims-process visibility screens surface alias-only claim-status updates — claim filed, assessor assigned, inspection scheduled, settlement processed, payment released. Claimants walking into a broker office see their claim's progress without having to queue at the counter for a status update. Broker phone-time reduces, claimant satisfaction climbs.
Claimants know where their claim is without needing to ring the broker.
- Insurance-broker system integration for claim-status data
- Alias-only display (claim-number + first-name) for privacy
- Stage progression (filed, assigned, inspection, settlement, payment)
- Estimated-settlement-time visibility where forecast data is available
Renewal discussions, with the client's prior policy pre-loaded.
Client-meeting-room door screens pull booking data from your broker CRM and surface per-booking client branding and matter-reference — useful for renewal discussions where the advisor has pre-loaded the prior-policy details and wants the client to feel the consultation is tailored. Between bookings, screens revert to standard branding.
Renewal conversations start with the client's prior policy already pulled.
- Broker-CRM integration (Open GI, Applied Epic, Acturis, Novidea)
- Per-booking client branding and matter-reference display
- Alias-only privacy defaults with opt-in for high-touch clients
- Auto-revert to standard branding between bookings
FCA Consumer Duty. Conduct-rules messaging. Logged.
FCA Consumer Duty, Conduct-Rules, vulnerable-customer support and fair-treatment messaging runs on a scheduled log. Every message shown is captured with timestamp, screen-ID and display-duration — exportable for FCA inspection, FOS complaint response, or internal-audit review. Compliance team pre-approves the schedule; office managers can't override without approval.
FCA inspection asks what compliance content ran on a given date. 30-second export.
- FCA Consumer Duty, Conduct-Rules, vulnerable-customer scheduled messaging
- Per-screen minute-by-minute display log with PDF / CSV export
- Representative-example formatting per jurisdiction
- Compliance-team approval workflow before content goes live
Walk-in quote. Advisor-availability visible.
Reception screens handle walk-in quote enquiries — live advisor-availability indicator (which advisors are free, specialist queues for commercial / motor / household / life), queue-ticket-call with alias-only display, and self-service quote-continuation QR for customers who started a quote online and want to complete in-branch. Walk-in conversion climbs when customers know which advisor is free.
Walk-in customers see which advisor is free. Queue perception drops.
- Live advisor-availability indicator by specialism
- Alias-only queue-ticket-call
- Online-to-in-branch quote-continuation QR
- Multi-language advisor-availability for diverse-community offices
Regional broker. 25 offices. One dashboard.
Intermediary chains and regional brokers run content centrally with per-office autonomy. Compliance messaging (Consumer Duty, scam-awareness, vulnerable-customer support) pushes estate-wide with mandatory-display enforcement. Per-office local content (community-event sponsorship, regional-specialist promotion, local-broker introductions) surfaces under office-manager control. Role-based permissions (HO compliance, regional manager, office manager, advisor).
Estate-wide compliance. Local-office personality. Neither sacrificed.
- Estate-wide compliance messaging with mandatory-display enforcement
- Per-office local-content autonomy
- Role-based permissions for insurance-intermediary governance
- Per-office performance and customer-satisfaction dashboards
Every screen in the building.
From customer-facing walls to operational dashboards — the scenarios that make the platform worth running day-to-day.
Walk-in queue and advisor availability
Reception-area screens with advisor-availability indicator, alias-only queue-ticket-call and online-to-in-branch quote-continuation QR.
Alias-only claims-status boards
Claims-counter screens with claim-number and first-name alias-only status updates (filed, assessed, settling, paid) for self-service visibility.
Matter-branded renewal discussions
Meeting-room door screens with per-booking client branding, matter-reference and sensitive-matter privacy controls for renewal or claims-consultation meetings.
FCA compliance and policy-education content
Waiting-area screens with FCA Consumer Duty messaging, scam-awareness content, policy-education loops and multilingual customer information.
Service promotion and emergency contact
Sunlight-readable window screens with insurance-service promotion, 24/7 claims-emergency contact information and seasonal-campaign content.
CPD tracking and compliance briefings
Staff-room screens with CPD-deadline countdowns (CII, CICM, CIInsurers), regulatory-update briefings and team performance boards.
The integrations that actually matter here.
Every integration is included in every plan. These are the ones insurance operators reach for first.
Meeting Room Booking
Client-meeting and advisor-consultation scheduling.
Learn More →Microsoft Teams
Team-channel comms for advisor and claims-team coordination.
Learn More →SharePoint
Policy-documents, compliance materials and regulatory-update library.
Learn More →Power BI
Claims-volume, SLA and customer-satisfaction dashboards for office screens.
Learn More →Zendesk
Customer-service ticket-tracking for live claims-counter boards.
Learn More →Common questions. Straight answers.
Which insurance-broker systems do you integrate with?
Open GI, Applied Epic, Acturis, Novidea, HDi, SSP Pure Broking, Jensten Group-specific systems and FHIR-compatible intermediary CRMs. We pull claim-status data for process-visibility screens, client-appointment data for meeting-room branding and advisor-availability for reception boards. Integration is included in the flat per-screen price.
How do you handle claim-data privacy on screens?
Alias-only by default — claim-number plus first-name (e.g. '#CL-2847 — Sarah'). No full claimant names, no policy numbers, no financial-value information, no claim-type detail (motor vs household vs life) unless you explicitly configure it with claimant consent. For sensitive claims (bereavement, major incident, high-value), claim-visibility can be suppressed entirely. Audit log captures every display event.
How does FCA Consumer Duty compliance work for insurance?
Consumer Duty (since July 2023) and the associated conduct-rules require demonstrable fair-treatment messaging. We run scheduled FCA Consumer Duty content, scam-awareness, vulnerable-customer support, product-value communication and representative-example formatting per jurisdiction. Every piece logged; compliance team pre-approves; audit export is one CSV. Meets FCA's enforcement expectations for broker intermediaries.
Pricing for an insurance broker?
£5 per screen per month. A single-office broker with 4 screens pays £20 per month. A 25-office regional intermediary chain with 5 screens per office pays £625 per month. Flat-rate across the estate. Every broker-system integration, compliance-audit log, claim-visibility feature and multi-language-pack included.
Adjacent sectors.
Operators in insurance frequently borrow patterns and playbooks from these neighbouring verticals.
Banks & Building Societies
Queue management, FCA-compliant messaging and branch wayfinding.
AccountancyAccountancy
Tax-deadline countdowns and client-meeting-room branding.
Law FirmsLaw Firms
Matter-branded boardrooms and conveyancing client-consultation.
HospitalsHospitals
Queue-management and patient-education for high-volume customer-flows.
One price. The whole platform.
That's how we think signage should work. Content editor, screen management, and 200+ app integrations — all included from day one.